With all the top brands already developing customer training, creating your own ensures you stay competitive with the best of the best. With training programs, you’re not only keeping up with the top companies but cementing yourself as an expert in your area with custom, highly informative courses or videos.
What’s the key to customer loyalty?
A killer customer onboarding process. At Allegro Media Design, we offer tailor-made eLearning, creating customized training for your customers.
What Is Customer Onboarding and How Can Allegro Media Design Help Your Company?
So, what is customer onboarding exactly?
In its most basic definition, customer onboarding is the process of introducing new customers to your company’s products and services. With customer training programs, you are able to share with new customers how they can benefit most from your products, teaching them how to use them properly while also responding to any potential questions. This helps to accelerate customer onboarding, ensuring each and every customer gets the most out of your products through a smooth, seamless process that simultaneously shows just how much you have to offer.
At Allegro, we know customer training courses won’t work the same for every company, so we don’t simply offer an "off-the-shelf" solution. Instead, our team takes your unique values and challenges into account, creating a custom course that serves your specific needs.
What Are the Benefits of Customer Education?
There are a lot of benefits of providing customer training. From making you a market leader to creating brand loyalty, the list of customer awareness training perks goes on. Let’s break it down.
They Set You Up As a Market Leader
Lower Support Costs
Ultimately, with great custom eLearning courses, you can do a lot to reduce support costs. Support teams will answer tons of questions from new customers, but with training solutions, you can reduce the time your support team spends answering frequently asked questions, allowing more time to address urgent issues.
Makes Onboarding Easier
With customer education sharing all the ins and outs of how a product works, the perks, and why it’s needed, the customer onboarding experience becomes smooth and simple with all their must-know questions answered in one place.
Creates Brand Loyalty
Every company wants new customers to keep coming back for more, and customer onboarding is a great place to start the process. With customers easily learning all about your products, they won’t go searching elsewhere, creating that coveted brand loyalty.
Satisfied Customers
Not knowing how to use a new product is incredibly frustrating to new customers, but it’s something proper customer training can help mediate. To boost customer satisfaction, sharing enough knowledge about your products with your resources will ensure everyone gets the most out of their purchases.
Boosted Brand Ambassador Networks
Happy, satisfied, and loyal customers can quickly lead to brand ambassadors. Customers that love your products and business are the best, honest salespeople to share just why your company is so great in a truly authentic way.
What Industries Do We Work With to Deliver Our Customer Training Courses?
Customer training programs are useful across a number of industries. With each requiring unique training solutions, Allegro is dedicated to equipping each with a customer onboarding experience that best suits their needs. Here’s how it’s done.
Retail
With so much we can buy, customers want to not only be confident in using their latest purchase but be reassured that they chose the right brand, too. And with customer training, you can assure them of both.
Real Estate
Investing in a new space is a big decision, often involving a lot of thought (and savings). To help show customers exactly what they are getting and all the perks of a location, we rely on customer education to share all the important details.
Technology
Technology is one of the most important areas to provide customer onboarding. With many customers having a different comfort level with the latest technology, equipping them with the necessary information and steps to use their new system is a must.
Food Service
From recipe guides to ingredient information and preparation, the foodservice category is another area where customers are eager to learn more. This category is not only one of heightened interest but an area where custom courses can get really fun and engaging.
Healthcare
There are a lot of aspects of the healthcare system, many of which can feel complicated and convoluted to the average customer. While health remains a top priority, equipping customers with all that they need to know about your offerings will ensure they understand their results.
View All
Why Allegro Media Design is Your Go-To Customer Training Partner
Allegro Media Design is all about creating the best customer training programs for your specific business. Our team leads the way to design, create, share, and manage your training while advising on the best software to meet your goals.
Our Customer Training Course Development Process
To better understand the steps ahead, we are sharing our development process. Check it out!
1
Understand Your Goals
The first step of the process is to understand your needs and goals. Since we create custom courses, we must first understand your company to formulate the most effective resources.
2
Create a Storyboard
Now it’s time to turn your vision into a clear outline. After working with your Subject Matter Experts to identify essential content, we’ll create a storyboard to show just how the necessary information will be shared with customers, and we welcome your edits along the way!
3
Create the Course
Now it’s time to tap into our team of designers to develop your customer education. This will include multimedia and interactive elements, ensuring it’s not just educational but engaging.
4
Approvals
Once the course or video is created, we will look for any final edits from you, finalizing the materials so you can begin sharing all the information with your new customers.
Our Other Top-Rated Custom eLearning Courses
Compliance
Compliance eLearning courses can help protect the legal aspect of your business. While compliance can be a sensitive subject for your employees, you can empower them with custom courses to teach them how to navigate important topics such as data protection, HR compliance, workplace safety, and harassment issues.
Security Compliance
Protecting your company’s sensitive information is crucial in today’s competitive landscape. Trust our security compliance eLearning courses to teach your teams how to navigate important information so you can reduce the risk of a fatal error.
Onboarding
The traditional onboarding process can be exhausting and cumbersome. Our onboarding eLearning courses are designed to help your new employees interact with the material at their own pace and help them become functional, valuable team members in no time.
Leadership Training
The most successful companies are constantly pushing their leaders to grow and learn new skills. We produce leadership training eLearning courses to help grow your business and retain high-value employees for your organization.
Brand Training
Each of your employees is an extension of your brand. Our brand training eLearning courses are completely customizable, conveying the essential aspects of your brand and how they can be a positive representation of your company at all times.
Product Training
Whether you’re onboarding a new employee or releasing a new product, product training is an essential part of many flourishing businesses. We’ll work with you to hit all of the necessary points so that your employees feel confident selling your product against your competitors.
Customer Onboarding
Make a positive first impression on your customers with a seamless onboarding experience. Our eLearning customer onboarding videos are designed to give your customers a warm welcome and equip them with everything they need to know for success.
Customer Support
If you run a customer-facing business, chances are high that your customers will have questions and need support from you from time to time. Our customer support eLearning classes can teach your employees how to deal with a range of real-world scenarios to give them the confidence they need to handle any scenario.
Sales Enablement
Our custom sales enablement eLearning can equip your sales representatives with the skills they need to excel at their roles. We implement strategic content and targeted training to help your team close more sizable deals.
.jpg)
Partner Training
Your sales partners act as an extension of your brand, make sure they are informed on how to resell your products and services in the most impactful way possible. We’ll work with you to ensure the eLearning course content is accurate and easy to understand.
What Our Clients Say
Jeff and the Allegro media team are truly a pleasure to work with. They see themselves as a trusted partner on every project providing guidance throughout every step. They deliver the highest quality product and have worked with us to meet every deadline even when they haven’t been the most reasonable. I would recommend them to any organization looking to create dynamic learning experiences for their employees.
Meghan Walsh, Talent Program Manager, CRH Americas Materials
We selected Allegro Media Design Group from a list of highly talented course designers because of their exceptional professionalism, attention to detail, and creative problem solving skills. We are thrilled with their work, process, and end result. They went above and beyond our expectations and we will absolutely work with them again.
Maja Magnusson, CEO, Leadership Cadence
I am always very happy and encouraged when receiving a VO request from Allegro Media- Jeff always provides clear direction and encourages me to deliver a recording that is just not a product, but a great experience for his clients. The content provided is always on point, and the direction is easy to follow - If I have a question on style or pronunciation, Jeff is always available to assist which makes getting the job done in a timely manner and right the first time!
Angie Skinner, Voice Actress
We were looking for a rock-solid Learning Development shop that could augment our team as well tackle projects independently and Allegro was the perfect fit. We partnered with Allegro for all our voice-over needs, development of custom eLearning courses, and the coordination of multi-camera video shoots at our executive sales retreats. The Allegro team allowed our small internal learning org to scale and meet the needs of the nation-wide supply chain that we supported. Thanks Jeff, Sara, and team!
Tim McClurg, Learning Manager, Cardinal Health
The team at Allegro Media Design was our first choice to create a video presence for Apportis. They worked with us to refine the script and were professional throughout the process. What they delivered was beyond our expectations and I now have a long list of videos I want them to produce
Phil Payne, CEO, Apportis
We were blown away with the video Allegro Design was able to deliver! The production value and the professionalism of the team were just what we need as we made our first marketing video. They guided us through the process and helped adjust the script to create the biggest impact. Allegro Media Design is a valued partner and I look forward to more video collaborations.
Phil Payne, CEO, Apportis
FAQ
Can you use our own customer training learning management system to develop a customer training course?
Absolutely! Our customer education is created with the goal of integrating with your existing learning management system. We’ll work with your LMS team to publish to your specific SCORM or TIn Can settings. Additionally, if you do not already have a learning management system, our team will advise on the best solutions to ensure you’re working with the best option.
How much does it cost to create a customer training program for our company?
The cost of our custom training programs depends largely on your company and its unique needs and goals. Since we create custom training, going beyond generic customer education examples, your final price depends on what specific solutions you seek. However, our team is happy to provide a quote in advance, so you better understand the price of your specific project. To get started, contact us today.
Contact Us
Get in touch with us to learn more about how we can help your business!
Oops! Something went wrong while submitting the form.